By accessing or using Replien ("the Service"), available at replien.com, you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These Terms constitute a legally binding agreement between you (the "Customer") and Replien ("we", "us", "our").
2. Service Description
Replien is an AI-powered quote automation platform for service businesses. The Service helps businesses receive, process, and respond to quote requests via email. Features include:
Automated parsing of incoming quote request emails
AI-assisted extraction of relevant service information
Configurable pricing rules and quote generation
Reply approval and sending from your connected email account
Scheduling and calendar management for booked jobs
Requesting and collecting deposit payments from your clients via Stripe (see Section 7)
Managing multiple connected inboxes and a client directory
3. Eligibility
You must be at least 18 years old to use the Service. By creating an account on behalf of a business, you confirm that the information you provide is accurate and that you have the authority to bind that business to these Terms.
4. Account Responsibilities
You are responsible for:
Maintaining the confidentiality of your account credentials and the security of your account
All activity that occurs under your account
The accuracy of your service configuration, including pricing rules, fields, and any automated reply settings
Reviewing AI-generated quotes before they are sent, and accepting responsibility for the content of any replies you send via the Service
We reserve the right to suspend or terminate accounts that violate these Terms.
5. Acceptable Use
You agree not to use the Service to:
Send spam, unsolicited commercial email, or any communication that violates anti-spam laws
Send any unlawful, harassing, deceptive, or fraudulent communication
Abuse the Service's email sending features in any way that could harm recipients or damage the reputation of the email providers we integrate with
Violate any applicable law or regulation
Infringe the intellectual property rights of others
Transmit malicious code or interfere with the Service's infrastructure
Resell or sublicense the Service without our written permission
6. Email Integration and AI Processing
To use certain features, you may connect an email account (such as Gmail or Microsoft Outlook). By doing so, you authorise Replien to:
Read all incoming emails to classify whether they relate to a quote request
Process emails identified as quote requests to extract relevant information using AI
Store emails related to quote request conversations
Send email replies on your behalf
You acknowledge and agree that:
Email classification: All incoming emails to your connected account are processed by AI to determine relevance. Emails not related to quote requests are discarded after classification. While we strive for accuracy, misclassification may occur — relevant emails may be missed or irrelevant emails may be incorrectly processed.
AI extraction: Information extracted from emails (such as service type, measurements, pricing details, location, and scheduling) is generated by AI and may contain errors, omissions, or inaccuracies. You are responsible for reviewing all extracted information before acting on it.
Manual sending: When you review and send a quote reply through the Replien dashboard, you accept full responsibility for the content, pricing, and accuracy of that reply.
Automated sending: If you enable the auto-send feature, the Service may send replies on your behalf without further individual approval. You accept full responsibility for all automatically sent replies, including any errors in pricing, extracted fields, or recipient selection that may result from AI processing. By enabling auto-send, you acknowledge that you have reviewed and accept your configured pricing rules, templates, and automation criteria.
Recipient errors: In rare cases, emails may be misclassified or misattributed, potentially resulting in replies being sent to unintended recipients. You accept this risk when using the Service.
You can revoke email access or disable auto-send at any time from the Settings page. Replien will only access email data as described in our Privacy Policy and in compliance with the applicable provider's developer terms.
7. Subscription, Payments and Deposits
Replien is offered on a subscription basis. By subscribing to a paid plan, you agree to pay the applicable fees as described on our Pricing page.
We may offer a trial for new accounts (currently a free 14-day trial of the Growth plan, which requires a valid payment method up front). At the end of the trial period it converts to a recurring paid subscription automatically unless cancelled beforehand. Trial eligibility, duration and pricing are at our discretion.
Subscriptions renew automatically unless cancelled before the renewal date
You may cancel your subscription at any time from the Settings page; cancellation takes effect at the end of the current billing period
All fees are exclusive of applicable taxes unless stated otherwise
Refunds are not provided for partial billing periods of service
We reserve the right to change pricing with at least 30 days' notice
Customer deposits (Stripe Connect). The Service lets you request and collect deposit or other payments from your own clients through Stripe Connect. In relation to those payments:
Replien acts only as a technology platform that facilitates the payment. You — not Replien — are the merchant of record for any payment collected from your clients; the underlying transaction is a contract between you and your client.
Payments are processed by Stripe. To collect payments you must connect a Stripe account and comply with the Stripe Connected Account Agreement and Stripe's terms; funds are settled by Stripe directly to your connected account.
We may charge or retain a platform fee on facilitated payments, disclosed to you before you enable payments. Stripe's own processing fees are separate and set by Stripe.
You are solely responsible for delivering the services your clients pay for and for handling refunds, cancellations, disputes and chargebacks with your clients. Replien is not a party to those transactions and does not hold or control your clients' funds.
You are responsible for any taxes arising on payments you collect from your clients.
8. Data Ownership and Intellectual Property
Replien and its original content, features, and functionality are and will remain the exclusive property of Replien and its licensors. You retain full ownership of all data you input into the Service, including email content, customer records, and pricing configurations. You grant us a limited licence to process your data solely for the purpose of providing the Service.
9. Data Processing
By using the Service, you acknowledge that Replien acts as a Data Processor on your behalf when processing your clients' personal data. You, as the Data Controller, are responsible for ensuring you have the appropriate legal basis to share that data with us. A Data Processing Agreement (DPA) is available upon request and is incorporated into these Terms by reference.
10. Service Availability
We provide the Service on a best-effort basis and do not guarantee any specific level of uptime or availability at this time. The Service may be temporarily unavailable due to maintenance, upgrades, or events outside our reasonable control. We will use reasonable efforts to minimise disruption and to notify customers of planned maintenance where practical.
11. Limitation of Liability
To the fullest extent permitted by law, Replien shall not be liable for:
Any indirect, incidental, special, or consequential damages
Loss of profits, revenue, data, business opportunities, or goodwill
Errors, inaccuracies, or omissions in AI-generated content, including misclassified emails, incorrectly extracted fields, wrong pricing, or inaccurate quote replies
Replies sent to incorrect or unintended recipients as a result of email misclassification
Damages resulting from automatically sent emails, including those sent with incorrect pricing, missing information, or to the wrong recipient
Any action taken or not taken by your clients based on quotes or communications sent through the Service
Loss or damage resulting from service interruptions, delays, or failures
Unauthorised access to your account resulting from your failure to maintain account security
Our total liability for any claim arising under these Terms shall not exceed the total amount you paid to us in the 12 months preceding the event giving rise to the claim.
You agree to indemnify and hold harmless Replien, its operator, and its service providers from any claims, damages, or expenses arising from your use of the Service, including claims from your clients or third parties resulting from emails sent through your connected account, whether sent manually or automatically.
12. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
The Service will be uninterrupted, timely, secure, or error-free
AI-generated classifications, extractions, quotes, or replies will be accurate, complete, or free from errors
All incoming quote request emails will be correctly identified and processed
Automatically sent replies will contain correct pricing, service details, or recipient information
The Service will meet your specific business requirements
AI-powered features are tools to assist your business operations, not replacements for professional judgement. You are solely responsible for:
Reviewing all AI-extracted data and quotes before sending (or configuring automation settings that reflect your acceptable level of risk)
Verifying the accuracy of pricing, service details, and recipient information
Maintaining oversight of automated processes and disabling auto-send if results are unsatisfactory
Ensuring all communications sent through the Service comply with applicable laws and regulations in your jurisdiction
13. Termination
Either party may terminate this agreement at any time. You may cancel your account from the Settings page. We may suspend or terminate your account if you violate these Terms. Upon termination, your account data, including email records and quote history, will be deleted within 30 days of account closure, except where retention is required by law (for example, billing records for tax purposes), as described in our Privacy Policy.
14. Governing Law
These Terms are governed by the laws of Portugal. Any disputes shall be subject to the exclusive jurisdiction of the courts of Lisbon, Portugal.
15. Changes to Terms
We reserve the right to update these Terms from time to time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
16. Contact
For questions about these Terms, please contact:
Bernardo Pereira
Email: support@replien.com
Website: replien.com