About Replien

Why Replien exists

A quote request that arrives at 7pm on a Friday is usually answered on Monday, if it is answered at all. The work of replying — reading the email, working out what the job involves, pricing it, writing it up — lands on the person who is on site all day. So quotes go out late, and late quotes lose.

Replien does that work in the inbox the business already uses. No new app for the customer, no portal to log into, no change to how the customer asks.

How Replien works

The operator connects a Gmail or Microsoft 365 mailbox. From then on, each inbound email runs through the same pipeline:

• Classify the email — is this a quote request, a question, an acceptance, or something else?
• Extract the job details: what the work is, how much of it, where, and when.
• Price it against the operator’s own pricing rules. Replien does not invent prices.
• Draft the reply in the customer’s own language.
• Send it — automatically on Growth and above, or after the operator presses send on Solo.
• Collect a deposit through Stripe when the customer accepts, and book the job into the calendar.

Who Replien is for

Local service businesses that price work by email: cleaning, lawn care and landscaping, pool and spa, pest control, moving and removals, painting, HVAC, window cleaning, plumbing and electrical, among others. Replien is built for Portugal, Spain and the wider EU, and replies to customers in English, Portuguese or Spanish.

What Replien is not

• It is not accounting or invoicing software. Replien is not certified by the Portuguese tax authority under DL 28/2019, so the payment documents it produces are non-fiscal receipts. The operator issues the legal fatura through their own certified software.
• It is not a CRM. Replien works the inbox rather than asking anyone to maintain a separate database.
• It is not a website chatbot. It works where customers already write: email.
• It does not set prices on its own. Every figure comes from rules the operator writes and can change.

On access and data

Customer data is encrypted in transit and at rest, and the full audit log of what Replien read and sent is one click away in the app.

On the mailbox grant we would rather be precise than reassuring: Google offers no per-thread permission, so connecting Gmail grants access to the mailbox. Replien reads to find quote requests and sends replies; it does not delete mail.

Plans and trial

Replien is a monthly subscription with a 14-day free trial of the Growth plan. There are no contracts on any monthly plan, and cancelling takes one click from the billing page. Current prices are on the pricing page.